Privacy Policy

Last Updated: May 2026

At Mobility North Devon, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website, book an assessment, or interact with our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Our website address is: https://mobilitynorthdevon.co.uk. We operate as a local, independent mobility equipment provider, offering tailored assessments, product demonstrations, and equipment maintenance across the North Devon community.

2. Information We Collect and Why We Collect It

We only collect personal information that is necessary to deliver our services. This includes:

• Contact Information: Your name, phone number and email address when you complete an enquiry.
• Healthcare & Mobility Needs: Details regarding physical requirements or medical conditions that you voluntarily share with us prior to a product demonstration. We treat this as sensitive data and use it strictly to ensure any recommended equipment is safe and appropriate for your needs.

3. How Long We Retain Your Data

We only keep your personal information for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or manufacturer warranty reporting requirements:

• Customer Accounts and Orders: Retained for the duration of your active account or as required by UK tax law for transactional records.
• Assessment & Enquiry Records: Kept securely to provide continuity of care and to assist with ongoing equipment servicing, maintenance, and warranty management.

4. Who We Share Your Data With

We value your trust and do not sell or trade your personal data to third parties. Your information is only shared with trusted partners when strictly necessary to complete your service:

• Manufacturers and Engineers: To register product warranties, coordinate official manufacturer repairs, or source specialist parts on your behalf.

5. Embedded Content From Other Websites

Pages on this site may include embedded content (such as product videos, maps, or interactive guides). Embedded content from other websites behaves in the exact same way as if you had visited that external website directly.

These external websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, particularly if you have an account and are logged in to their services (such as Google Maps or YouTube).

6. What Rights You Have Over Your Data

Under UK data protection laws, you retain complete control over your personal data. You have the right to:

• Request a copy of the personal data we hold about you.
• Request that we correct any inaccurate or incomplete information.
• Request that we erase your personal data from